Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JPublication details: McGraw-Hill 2008Edition: 6th edSubject(s): Service industries - ManagementLOC classification: HD9980.5 | FitSummary: Includes CD-ROM
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15453

Includes CD-ROM

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