Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Publication details: McGraw-Hill 2009Edition: 5th edSubject(s): Service industries - Marketing | Customer services - MarketingLOC classification: HD9980.5 | Zei| Item type | Current library | Call number | Status | Date due | Barcode |
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ELM LIBRARY (ELM) New Materials Shelf | HD9980.5 Zei (Browse shelf (Opens below)) | Available | H014407 | |
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ELM LIBRARY (ELM) New Materials Shelf | HD9980.5 Zei (Browse shelf (Opens below)) | Available | H013048 | |
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HELP ACADEMY (HA) New Materials Shelf | HD9980.5 Zei (Browse shelf (Opens below)) | Available | H014406 |
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