Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson

By: Bell, Chip RContributor(s): Patterson, John RPublication details: J. Wiley 2009Subject(s): Customer services - United States | Consumer satisfaction - United States | Consumer loyalty - United States | Service industries - Customer services - United StatesLOC classification: HF5415.5 | Bel
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