(The) Zappos experience : 5 principles to inspire, engage, and wow / Joseph A. Michelli

By: Michelli, Joseph APublication details: McGraw-Hill 2012Subject(s): Zappos.com (Firm) - Management | Customer service | Mail-order business - Management | Electronic commerce - Management | Retail trade - ManagementLOC classification: HF5647 | Z37Mic
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