Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona J | Bordoloi, SanjeevPublication details: McGraw-Hill/Irwin 2014Edition: 8th edISBN: 9781259010651Subject(s): Service industries - ManagementLOC classification: HD | 9980.5
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