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Service management and marketing : managing the service profit logic / Christian Gronroos

By: Gronroos, ChristianPublication details: J. Wiley 2015Edition: 4th edISBN: 9781118921449Subject(s): Service industries - Marketing | Customer servicesLOC classification: HD | 9980.5

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HD 9980.5 Gro (Browse shelf (Opens below))	Available		H022923

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Previous	HD 9980.5 Fit Service management : operations, strategy, information technology /	HD 9980.5 Fit Service management : operations, strategy, information technology /	HD 9980.5 Glo Global strategy in the service industries : dynamics, analysis, growth /	HD 9980.5 Gro Service management and marketing : managing the service profit logic /	HD 9980.5 Joh Service operations management : improving service delivery /	HD 9980.5 Joh Service operations management : improving service delivery /	HD9980.5 Lov Services marketing : people, technology, strategy /	Next

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