HELP Learning Resource Centre catalog › Details for: Meeting customer needs /

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Meeting customer needs / Ian Smith.

By: Smith, IanPublication details: Butterworth-Heinemann/Institute of Management Foundation 1997Edition: 2nd edSubject(s): Customer serviceLOC classification: HF5415.5 | Smi.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Smi. (Browse shelf (Opens below))	Available		H012336

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Previous	HF5415.5 Ser. Service quality : new directions in theory and practice /	HF5415.5 Sey. Customers.com : how to create a profitable business strategy for the Internet and beyond /	HF5415.5 Sha. Revolutionize your customer experience /	HF5415.5 Smi. Meeting customer needs /	HF5415.5 Ste. Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /	HF5415.5 Sto. Customer relationship management : creating competitive advantage through win-win relationship strategies /	HF5415.5 Web. Market-driven management : how to define, develop, and deliver customer value /	Next

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