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Delivering quality service : balancing customer perceptions and expections / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

By: Zeithaml, Valarie AContributor(s): Berry, Leonard LPublication details: Free Press 1990Subject(s): Customer service | Service industries - Quality control - Mathematical modelsLOC classification: HF5415.5 | Zei.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Zei. (Browse shelf (Opens below))	Available		H007662

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Previous	HF5415.5 Ste. Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /	HF5415.5 Sto. Customer relationship management : creating competitive advantage through win-win relationship strategies /	HF5415.5 Web. Market-driven management : how to define, develop, and deliver customer value /	HF5415.5 Zei. Delivering quality service : balancing customer perceptions and expections /	HF5415.5 Zik. Customer relationship management : integrating marketing strategy and information technology /	HF5415.5 Zik. Customer relationship management : integrating marketing strategy and information technology /	HF5415.5 Bel Take their breath away : how imaginative service creates devoted customers /	Next

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