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Customer relationship management : making hard decisions with soft numbers / Jon Anton.

By: Anton, JonPublication details: Prentice Hall 1996Subject(s): Customer relations - Management - Statistical models | Customer relations - Management - Case StudiesLOC classification: HF5415.5 | Ant.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Ant. (Browse shelf (Opens below))	Available		H007629
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Ant. (Browse shelf (Opens below))	Available		H007630

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Previous	HF5415.33 C6Lu Elite China : luxury consumer behavior in China /	HF5415.335 Bar. Simply better : winning and keeping customers by delivering what matters most /	HF5415.5 Ant. Customer relationship management : making hard decisions with soft numbers /	HF5415.5 Ant. Customer relationship management : making hard decisions with soft numbers /	HF5415.5 Bar. Branded customer service : the new competitive edge /	HF5415.5 Bel. Customers as partners : building relationship that last /	HF5415.5 Ber. On great service : a framework for action /	Next

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