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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.

By: Sterne, JimPublication details: J. Wiley 2000Edition: 2nd edSubject(s): Customer services - Communication systems | Internet marketing | World Wide Web (Information retrieval system) | Internet (Computer network)LOC classification: HF5415.5 | Ste.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Ste. (Browse shelf (Opens below))	Available		H007656
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Ste. (Browse shelf (Opens below))	Available		H007657

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Previous	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Sch. Customer experience management : a revolutionary approach to connecting with your customers /	HF5415.5 Ste. Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /	HF5415.5 Web. Market-driven management : how to define, develop, and deliver customer value /	HF5415.5 Bel Take their breath away : how imaginative service creates devoted customers /	HF5415.5 Ben Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company - and revolutionized an industry /	Next

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