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Essentials of CRM : a guide to customer relationship management / Bryan Bergeron.

By: Bergeron, BryanPublication details: J. Wiley 2002Subject(s): Customer relations - ManagementLOC classification: HF5415.5 | Ber.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Ber. (Browse shelf (Opens below))	Available		H007679

Previous		No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	HF5415.5 Ber. Marketing services : competing through quality /	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Ber. Essentials of CRM : a guide to customer relationship management /	HF5415.5 Bli. CRM unplugged : releasing CRM's strategic value /	HF5415.5 Bro. Customer relationship management : a strategic imperative in the world of e-business /	HF5415.5 Col. Killer customer care : how to provide five star customer service that will double and triple your profits /	Next

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