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Market-driven management : how to define, develop, and deliver customer value / Frederick E. Webster.

By: Webster, Frederick, EPublication details: J. Wiley 2000Edition: 2nd edSubject(s): Customer services - Management | Customer relations - Management | Marketing - ManagementLOC classification: HF5415.5 | Web.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Web. (Browse shelf (Opens below))	Available		H015074
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Web. (Browse shelf (Opens below))	Available		H007660

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Previous	HF5415.5 Smi. Meeting customer needs /	HF5415.5 Ste. Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /	HF5415.5 Sto. Customer relationship management : creating competitive advantage through win-win relationship strategies /	HF5415.5 Web. Market-driven management : how to define, develop, and deliver customer value /	HF5415.5 Zei. Delivering quality service : balancing customer perceptions and expections /	HF5415.5 Zik. Customer relationship management : integrating marketing strategy and information technology /	HF5415.5 Zik. Customer relationship management : integrating marketing strategy and information technology /	Next

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