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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.

By: Lucas, Robert WPublication details: McGraw-Hill/Irwin 2005Edition: 3rd edSubject(s): Customer servicesLOC classification: HF5415.5 | Luc.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Luc. (Browse shelf (Opens below))	Available		H007647

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Previous	HF5415.5 Hes. Service breakthroughs : changing the rules of the game /	HF5415.5 Hie. Best practices : building your business with customer-focused solutions /	HF5415.5 Lov. Product plus : how product + service = competitive advantage /	HF5415.5 Luc. Customer service : building successful skills for the twenty-first century /	HF5415.5 Mac. (The) relationship-based enterprise : powering business success through customer relationship management /	HF5415.5 Mac. Total access : giving customers what they want in any anytime, anywhere world /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	Next

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