Your search returned 2 results.

1.
On great service : a framework for action / Leonard L. Berry.

by Berry, Leonard L.

Publication details: Free Press 1995Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Ber. (2), HELP ACADEMY (HA)Call number: HF5415.5 Ber. (1), HELP UNIVERSITY (HU)Call number: HF5415.5 Ber. (1).

2.
Service quality : new directions in theory and practice / editors: Roland T. Rust, Richard L. Oliver.

by Rust, Roland T.; Oliver Richard L.

Publication details: Sage Publications 1994Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Ser. (1).

Copyright © 2023 HELP Learning Resource Centre. All Rights Reserved.

Powered by Koha