Spector, Robert
(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy - J. Wiley 2005
17209
Customer services - United States - Handbooks, manuals, etc.
Nordstrom (Firm) - Management
Department stores - United States - Management
HF5415.5 / Spe
(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy - J. Wiley 2005
17209
Customer services - United States - Handbooks, manuals, etc.
Nordstrom (Firm) - Management
Department stores - United States - Management
HF5415.5 / Spe