(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy
Publication details: J. Wiley 2005Subject(s): Customer services - United States - Handbooks, manuals, etc | Nordstrom (Firm) - Management | Department stores - United States - ManagementLOC classification: HF5415.5 | Spe| Item type | Current library | Call number | Status | Date due | Barcode |
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HELP ACADEMY (HA) New Materials Shelf | HF5415.5 Spe (Browse shelf (Opens below)) | Available | H014292 |
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