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(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / (Record no. 12102)

000 -LEADER
fixed length control field	00627 a2200169 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230607173642.0
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	Spe
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Spector, Robert
245 ## - TITLE STATEMENT
Title	(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /
Statement of responsibility, etc.	Robert Spector and Patrick McCarthy
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc.	J. Wiley
Date of publication, distribution, etc.	2005
501 ## - WITH NOTE
With note	17209
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services - United States - Handbooks, manuals, etc.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Nordstrom (Firm) - Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Department stores - United States - Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	McCarthy, Patrick D.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Open Book Shelf
--	HF5415.5 Spe
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
Date last seen	2009-07-23

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last checked out	Price effective from	Koha item type
					HELP ACADEMY (HA)	HELP ACADEMY (HA)	New Materials Shelf	23.07.2009		HF5415.5 Spe	H014292		07.06.2023	Open Book Shelf