Berry, Leonard L.
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. - Free Press 1991.
4265
9780029030790
Gift
Customer service.
Service industries - Marketing.
HF5415.5 / Ber.
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. - Free Press 1991.
4265
9780029030790
Gift
Customer service.
Service industries - Marketing.
HF5415.5 / Ber.