Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman.

By: Berry, Leonard LContributor(s): Parasuraman, APublication details: Free Press 1991ISBN: 9780029030790Subject(s): Customer service | Service industries - MarketingLOC classification: HF5415.5 | Ber.
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HF5415.5 Ber. (Browse shelf (Opens below)) Available H025175

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