Successful service operations management /
Richard Metters ... [et al.]
- 2nd ed.
- Thomson/South-Western 2006
24937
Includes CD-ROM
9780324224375
Customer services - Management
Customer services - Management - Case studies
HF / 5415.5
24937
Includes CD-ROM
9780324224375
Customer services - Management
Customer services - Management - Case studies
HF / 5415.5