Desatnick, Robert L.
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel. - Rev. ed. - Jossey-Bass 1993.
6996
9781555484152
Customer service.
Customer relations.
HF5415.5 / Des.
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel. - Rev. ed. - Jossey-Bass 1993.
6996
9781555484152
Customer service.
Customer relations.
HF5415.5 / Des.