HELP Learning Resource Centre catalog › Details for: Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /

Normal view MARC view ISBD view

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel.

By: Desatnick, Robert LContributor(s): Detzel, DenisPublication details: Jossey-Bass 1993Edition: Rev. edISBN: 9781555484152Subject(s): Customer service | Customer relationsLOC classification: HF5415.5 | Des.

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes ( 1 )
Comments ( 0 )

Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Des. (Browse shelf (Opens below))	Available		H025185

6996

There are no comments on this title.

to post a comment.

Back to results

1 TQManager : a practical guide for managing in a total quality organization /
by Schmidt, Warren H.
2 (The) manager's guide to benchmarking : essential skills for the new competitive-cooperative economy /
by Finnigan, Jerome P.
3 Benchmarking staff performance : how staff departments can enhance their value to the customer /
by Fitz-enz, Jac.
4 Managing the new organization : a blueprint for networks and strategic alliances /
by Limerick, David.
5 Reframing organizations : artistry, choice, and leadership /
by Bolman, Lee G.
6 Clicks and mortar : passion-driven growth in an Internet-driven world /
by Pottruck, David S.
7 From .com to .profit : inventing business models that deliver value and profit /
by Earle, Nick.
8 21 ideas for managers : practical wisdom for managing your company and yourself /
by Handy, Charles B.
9 (The) new Asian corporation : managing for the future in post-crisis Asia /
by Hamlin, Michael.
10 (The) new project management : tools for an age of rapid change, complexity, and other business realities /
by Frame, J. Davidson.
11 (The) Handbook of conflict resolution : theory and practice /
12 Designing effective organizations : how to create structured networks /
by Goold, Michael.
13 Strategic thinking for the next economy /
14 Smart globalization : designing global strategies, creating global networks /
15 Reframing organizations : artistry, choice, and leadership /
by Bolman, Lee G.
16 (The) mediation process : practical strategies for resolving conflict /
by Moore, Christopher W.
17 Leading organizational learning : harnessing the power of knowledge /
18 (The) Global market : developing a strategy to manage across borders /
19 Management skills : a Jossey-Bass reader.
20 Mediating dangerously : the frontiers of conflict resolution /
by Cloke, Kenneth.