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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / (Record no. 3313)

000 -LEADER
fixed length control field	00567 a2200181 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230607132958.0
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	Des.
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781555484152
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Desatnick, Robert L.
245 ## - TITLE STATEMENT
Title	Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
Statement of responsibility, etc.	Robert L. Desatnick, Denis H. Detzel.
250 ## - EDITION STATEMENT
Edition statement	Rev. ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc.	Jossey-Bass
Date of publication, distribution, etc.	1993.
501 ## - WITH NOTE
With note	6996
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer service.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Detzel, Denis
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Open Book Shelf
--	HF5415.5 Des.
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
Date last seen	2018-07-04
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
Date last seen	2018-07-04

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last checked out	Price effective from	Koha item type	Source of acquisition
	Lost				ELM LIBRARY (ELM)	ELM LIBRARY (ELM)	New Materials Shelf	20.08.2007		HF5415.5 Des.	H007638		07.06.2023	Open Book Shelf
					ELM LIBRARY (ELM)	ELM LIBRARY (ELM)	New Materials Shelf	04.07.2018		HF5415.5 Des.	H025185		07.06.2023	Open Book Shelf	Gift