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Hiebeler, Robert.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly and Charles Ketteman. - Arthur Anderson/Simon & Schuster 1998.

7259

Subjects--Topical Terms:
Customer services - Management - Case studies.
Customer services - Quality control - Case studies.
Industrial management - Case studies.

LC Class. No.: HF5415.5 / Hie.

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