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Best practices : building your business with customer-focused solutions / (Record no. 3513)

000 -LEADER
fixed length control field	00642 a2200169 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230607133046.0
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	Hie.
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Hiebeler, Robert.
245 ## - TITLE STATEMENT
Title	Best practices : building your business with customer-focused solutions /
Statement of responsibility, etc.	Robert Hiebeler, Thomas B. Kelly and Charles Ketteman.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc.	Arthur Anderson/Simon & Schuster
Date of publication, distribution, etc.	1998.
501 ## - WITH NOTE
With note	7259
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services - Management - Case studies.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services - Quality control - Case studies.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Industrial management - Case studies.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Kelly, Thomas B.; Ketteman, Charles
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Open Book Shelf
--	HF5415.5 Hie.
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
Date last seen	2007-07-19

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last checked out	Price effective from	Koha item type
					HELP UNIVERSITY (HU)	HELP UNIVERSITY (HU)	New Materials Shelf	20.08.2007		HF5415.5 Hie.	H007643		07.06.2023	Open Book Shelf