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Carlaw, Peggy.

(The) big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. - McGraw-Hill 1999.

10828

Subjects--Topical Terms:
Employee, Training of.

LC Class. No.: HF5549.5 / T7Car.

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