Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch with Karl Weber

By: Tisch, Jonathan MPublication details: J. Wiley 2007Subject(s): Hospitality industry - Customer services | Customer relationsLOC classification: TX911.3 | C8Tis
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TX911.3 C8Tis (Browse shelf (Opens below)) Available T000985

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