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Your search returned 74 results.

1.
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Know your customer : using practical research for profit / Donald M. Vogelaar.

by Vogelaar, Donald M.

Publication details: Prentice Hall 1992Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.2 Vog. (1).

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2.
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Revelance regained : from top-down control to bottom-up empowerment / H. Thomas Johnson.

by Johnson, H. Thomas.

Publication details: Free Press 1992Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD31 Joh. (1).

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5.
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Horizontal management : beyond total customer satisfaction / by D. Keith Denton.

by Denton, D. Keith.

Publication details: Lexington Books 1991Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD66 Den. (1).

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6.
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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel.

by Desatnick, Robert L | Detzel, Denis.

Edition: Rev. ed.Publication details: Jossey-Bass 1993Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Des. (1).

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7.
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Australian selling / John I. Coppett, William A. Staples, edited for Australia by Mark Patton.

by Patton, Mark | Coppett, John I.; Staples, William A.; Professional selling.

Publication details: Nelson ITP 1993Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5438.25 Pat. (1).

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8.
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(The) management of sales and customer relations : book of readings / edited by Bob Hartley and Michael W. Starkey

by Hartley, Bob | Starkey, Michael W.

Publication details: International Thomson Business Press 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5438.4 Man (1).

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9.
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Hosting Web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge / Cliff Figallo.

by Figallo, Cliff.

Publication details: J. Wiley 1998Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.1265 Fig. (1).

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10.
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Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas.

by Blattberg, Robert C | Getz, Gary; Thomas, Jacquelyn S.

Publication details: Harvard Business School Press 2001Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.55 Bla. (1), ELM LIBRARY (ELM)Call number: HF5415.55 Bla. (1).

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12.
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(The) relationship-based enterprise : powering business success through customer relationship management / Ray McKenzie.

by McKenzie, Ray | DMR Consulting. Center for Strategic Leadership.

Publication details: McGraw-Hill/Ryerson 2001Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Mac. (1).

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13.
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Beyond "e" : 12 ways technology is transforming sales and marketing strategy / Stephen G. Diorio.

by Diorio, Stephen G.

Publication details: McGraw-Hill 2002Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5548.32 Dio. (1).

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14.
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Total access : giving customers what they want in any anytime, anywhere world / Regis McKenna.

by McKenna, Regis.

Publication details: Harvard Business School Press 2002Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Mac. (1).

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15.
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Relationship marketing management / Edward Little and Ebi Marandi.

by Little, Edward | Marandi, Ebi.

Publication details: Thomson Learning 2003Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.55 Lit. (1), HELP UNIVERSITY (HU)Call number: HF5415.55 Lit. (1).

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16.
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(The) future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.

by Prahalad, C. K | Ramaswamy, Venkat.

Publication details: Harvard Business School Press 2004Availability: Items available for loan: HELP ACADEMY (HA)Call number: HD41 Pra. (1), HELP UNIVERSITY (HU)Call number: HD41 Pra. (1).

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17.
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Relationship marketing : dialogue and networks in the e-commerce era / Richard J. Varey.

by Varey, Richard J.

Publication details: J. Wiley 2002Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.55 Var. (1), HELP UNIVERSITY (HU)Call number: HF5415.55 Var. (1).

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18.
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Customers as partners : building relationship that last / Chip R. Bell.

by Bell, Chip R.

Publication details: Berrett-Koehler 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Bel. (1).

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19.
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Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richard Batterley.

by Batterley, Richard.

Publication details: McGraw-Hill 2004Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.55 Bat. (1).

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20.
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Revolutionize your customer experience / Colin Shaw.

by Shaw, Colin.

Publication details: Palgrave Macmillan 2005Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Sha. (1).

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