HELP Learning Resource Centre catalog › Details for: Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman

By: Goodman, John APublication details: AMACOM 2009Subject(s): Customer services | Customer relations - ManagementLOC classification: HF5415.5 | Goo

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Goo (Browse shelf (Opens below))	Available		H014431

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Previous	HF 5415.5 Eli At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /	HF5415.5 Eve Award-winning customer service : 101 ways to guarantee great performance /	HF5415.5 Fre Uncommon service : how to win by putting customers at the core of your business /	HF5415.5 Goo Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /	HF5415.5 Hor (The) kindness revolution : the company-wide culture shift that inspires phenomenal customer service /	HF5415.5 Jaf Join the conversation : how to engage marketing-weary consumers with the power of community, dialogue, and partnership /	HF5415.5 Jon Lead with your customer : transform culture and brand into world-class excellence /	Next

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