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Measuring customer service effectiveness / Sarah Cook

By: Cook, SarahPublication details: Gower 2004Subject(s): Customer services - Quality control | Customer services - Evaluation | Customer services - ManagementLOC classification: HF5415.5 | Coo

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Coo (Browse shelf (Opens below))	Available		H014794

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Previous	HF 5415.5 But Customer relationship management : concepts and technologies /	HF 5415.5 But Customer relationship management : concepts and technologies /	HF5415.5 Che Open services innovation : rethinking your business to grow and compete in a new era /	HF5415.5 Coo Measuring customer service effectiveness /	HF5415.5 Coo (The) customer signs your paycheck /	HF5415.5 Coo Customer care excellence : how to create an effective customer focus /	HF 5415.5 Daw Tilt : shifting your strategy from products to customers /	Next

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