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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton

By: Ford, Robert CContributor(s): Heaton, Cherrill PPublication details: Delmar Cengage Learning 2000Subject(s): Customer relations | Hospitality industryLOC classification: TX911.3 | C8For

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	TX911.3 C8For (Browse shelf (Opens below))	Available		T001370

Previous	No cover image available	No cover image available		No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	TX911.2 Fen Meetings, expositions, events, and conventions : an introduction to the industry /	TX911.2 Fen Meetings, expositions, events, and conventions : an introduction to the industry /	TX 911.2 Mic Best impressions in hospitality : your professional image for excellence /	TX911.3 C8For Managing the guest experience in hospitality /	TX911.3 C8Tis Chocolates on the pillow aren't enough : reinventing the customer experience /	TX 911.3 C65Dop Food and beverage cost control /	TX 911.3 C65Dop Food and beverage cost control /	Next

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