Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Publication details: McGraw-Hill Education 2013Edition: 6th edISBN: 9780071086967Subject(s): Service industries - Marketing | Customer services | MarketingLOC classification: HD | 9980.5| Item type | Current library | Call number | Status | Date due | Barcode |
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| HD 9980.5 Wir Essentials of services marketing / | HD 9980.5 Wir Essentials of services marketing / | HD 9980.5 Zei Services marketing : integrating customer focus across the firm / | HD 9980.5 Zei Services marketing : integrating customer focus across the firm / | HF 54.56 Boc Business information systems : technology, development and management for the modern business / Paul Bocij / | HF 1001 Lon Longman business English dictionary | HF 1008 Bov Business in action / |
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