Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Publication details: McGraw-Hill Education 2013Edition: 6th edISBN: 9780071086967Subject(s): Service industries - Marketing | Customer services | MarketingLOC classification: HD | 9980.5Item type | Current library | Call number | Status | Date due | Barcode |
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Open Book Shelf | ELM LIBRARY (ELM) New Materials Shelf | HD 9980.5 Zei (Browse shelf (Opens below)) | Available | H024189 | |
Open Book Shelf | ELM LIBRARY (ELM) New Materials Shelf | HD 9980.5 Zei (Browse shelf (Opens below)) | Available | H024190 | |
Open Book Shelf | ELM LIBRARY (ELM) New Materials Shelf | HD 9980.5 Zei (Browse shelf (Opens below)) | Available | H023072 | |
Open Book Shelf | ELM LIBRARY (ELM) New Materials Shelf | HD 9980.5 Zei (Browse shelf (Opens below)) | Available | H023073 | |
Open Book Shelf | FOUNDERS LIBRARY (S2) New Materials Shelf | HD 9980.5 Zei (Browse shelf (Opens below)) | Available | H022712 | |
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