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Service success ! lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser.

By: Kaplan, Daniel IContributor(s): Rieser, CarlPublication details: J. Wiley 1994Subject(s): Service industries - Management | Service industries - Quality controlLOC classification: HD9980.5 | Kap.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HD9980.5 Kap. (Browse shelf (Opens below))	Available		H000516

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Previous	HD9980.5 Adv. Advances in relationship marketing /	HD9980.5 Hop. Service operations managemnt : strategy, design and delivery /	HD9980.5 Iro. Managing service companies : strategies for success /	HD9980.5 Kap. Service success ! lessons from a leader on how to turn around a service business /	HD9980.5 Lov. Services marketing : Australia and New Zealand /	HD9980.5 Mar. Marketing strategies for services : globalization, client-orientation, regulation /	HD9980.5 Pay. (The) essence of services marketing /	Next

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