On great service : a framework for action / Leonard L. Berry.
Publication details: Free Press 1995Subject(s): Customer service - Quality control | Customer service - United States - Management | Customer service - Management - Case studiesLOC classification: HF5415.5 | Ber.Item type | Current library | Call number | Status | Date due | Barcode |
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ELM LIBRARY (ELM) New Materials Shelf | HF5415.5 Ber. (Browse shelf (Opens below)) | Available | H015038 | |
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ELM LIBRARY (ELM) New Materials Shelf | HF5415.5 Ber. (Browse shelf (Opens below)) | Available | H014849 | |
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HELP ACADEMY (HA) New Materials Shelf | HF5415.5 Ber. (Browse shelf (Opens below)) | Available | H019140 | |
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HELP UNIVERSITY (HU) New Materials Shelf | HF5415.5 Ber. (Browse shelf (Opens below)) | Available | H019142 |
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