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On great service : a framework for action / Leonard L. Berry.

By: Berry, Leonard LPublication details: Free Press 1995Subject(s): Customer service - Quality control | Customer service - United States - Management | Customer service - Management - Case studiesLOC classification: HF5415.5 | Ber.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Ber. (Browse shelf (Opens below))	Available		H015038
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Ber. (Browse shelf (Opens below))	Available		H014849
Open Book Shelf	HELP ACADEMY (HA) New Materials Shelf	HF5415.5 Ber. (Browse shelf (Opens below))	Available		H019140
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Ber. (Browse shelf (Opens below))	Available		H019142

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Previous	HF5415.5 Ant. Customer relationship management : making hard decisions with soft numbers /	HF5415.5 Bar. Branded customer service : the new competitive edge /	HF5415.5 Bel. Customers as partners : building relationship that last /	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Dav. Total customer service : the ultimate weapon /	HF5415.5 Eun. Communicating with customers /	HF5415.5 Hes. Service breakthroughs : changing the rules of the game /	Next

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