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Service quality : new directions in theory and practice / editors: Roland T. Rust, Richard L. Oliver.

Contributor(s): Rust, Roland T.; Oliver Richard LPublication details: Sage Publications 1994Subject(s): Customer service - Quality control | Customer satisfactionLOC classification: HF5415.5 | Ser.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Ser. (Browse shelf (Opens below))	Available		H007653

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Previous	HF5415.5 Mac. (The) relationship-based enterprise : powering business success through customer relationship management /	HF5415.5 Mac. Total access : giving customers what they want in any anytime, anywhere world /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Ser. Service quality : new directions in theory and practice /	HF5415.5 Sey. Customers.com : how to create a profitable business strategy for the Internet and beyond /	HF5415.5 Sha. Revolutionize your customer experience /	HF5415.5 Smi. Meeting customer needs /	Next

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