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Total access : giving customers what they want in any anytime, anywhere world / Regis McKenna.

By: McKenna, RegisPublication details: Harvard Business School Press 2002Subject(s): Customer services | Customer relations | Customer satisfactionLOC classification: HF5415.5 | Mac.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Mac. (Browse shelf (Opens below))	Available		H007649

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Previous	HF5415.5 Lov. Product plus : how product + service = competitive advantage /	HF5415.5 Luc. Customer service : building successful skills for the twenty-first century /	HF5415.5 Mac. (The) relationship-based enterprise : powering business success through customer relationship management /	HF5415.5 Mac. Total access : giving customers what they want in any anytime, anywhere world /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Ser. Service quality : new directions in theory and practice /	HF5415.5 Sey. Customers.com : how to create a profitable business strategy for the Internet and beyond /	Next

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