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Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt.

By: Schmitt, Bernd HPublication details: J. Wiley 2003Subject(s): Customer relations - ManagementLOC classification: HF5415.5 | Sch.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Sch. (Browse shelf (Opens below))	Available		H007652

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	HF5415.5 Mar. Dealing with demanding customers : how to turn compliants into opportunities /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Sch. Customer experience management : a revolutionary approach to connecting with your customers /	HF5415.5 Ste. Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /	HF5415.5 Web. Market-driven management : how to define, develop, and deliver customer value /	HF5415.5 Bel Take their breath away : how imaginative service creates devoted customers /	Next

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