Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JPublication details: McGraw-Hill/Irwin 2004Edition: 4th edSubject(s): Service industries - ManagementLOC classification: HD9980.5 | Fit.Summary: Includes CD-ROM.
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