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CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk.

By: Bligh, PhilipContributor(s): Turk, DouglasPublication details: J. Wiley 2004Subject(s): Customer relations - Management | Customer relations - Management - Data processingLOC classification: HF5415.5 | Bli.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Bli. (Browse shelf (Opens below))	Available		H007634

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Previous	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Ber. Essentials of CRM : a guide to customer relationship management /	HF5415.5 Bli. CRM unplugged : releasing CRM's strategic value /	HF5415.5 Bro. Customer relationship management : a strategic imperative in the world of e-business /	HF5415.5 Col. Killer customer care : how to provide five star customer service that will double and triple your profits /	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	Next

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