HOMEHELP LRCAbout UsDatabasesResearchOERUser GuidesPhoto GalleryRoom BookingContact Us

Your search returned 25 results.

21.
No cover image available
Delivering quality service : balancing customer perceptions and expections / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

by Zeithaml, Valarie A | Berry, Leonard L.

Publication details: Free Press 1990Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Zei. (1).

Place hold Add to cart
22.
No cover image available
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart.

by Heskett, James L | Sasser, W. Earl; Hart, Christopher.

Publication details: Free Press 1990Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Hes. (1).

Place hold Add to cart
23.
No cover image available
Product plus : how product + service = competitive advantage / Christopher H. Lovelock.

by Lovelock, Christopher H.

Publication details: McGraw-Hill 1994Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Lov. (1).

Place hold Add to cart
24.
No cover image available
Customers as partners : building relationship that last / Chip R. Bell.

by Bell, Chip R.

Publication details: Berrett-Koehler 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Bel. (1).

Place hold Add to cart
25.
No cover image available
Revolutionize your customer experience / Colin Shaw.

by Shaw, Colin.

Publication details: Palgrave Macmillan 2005Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Sha. (1).

Place hold Add to cart

Copyright © 2024 HELP Learning Resource Centre. All Rights Reserved.

Powered by Koha