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Your search returned 74 results.

41.
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Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni

by Lencioni, Patrick.

Publication details: Jossey-Bass 2010Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.525 Len (1).

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42.
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Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy Friedman

by Friedman, Nancy.

Publication details: Crisp Learning 1998Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Fri (1).

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44.
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SuperSTAR customer service : it's all about C.A.R.E. / Rick Conlow, Doug Watsabaugh

by Conlow, Rick | Watsabaugh, Doug.

Publication details: Axzo Press 2009Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Con (1).

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45.
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Quality customer service : satisfy customers - it's everybody's job / William B. Martin

by Martin, William B.

Edition: 5th ed.Publication details: Axzo Press 2009Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF5415.5 Mar (1), ELM LIBRARY (ELM)Call number: HF5415.5 Mar (1).

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46.
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Buy now : creative marketing that gets customers to respond to you and your product / Rick Cesari, Ron Lynch with Tom Kelly

by Cesari, Rick | Lynch, Ron | Kelly, Tom.

Publication details: J. Wiley 2011Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.126 Ces (2).

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47.
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Mastering the world of selling : the ultimate training resource from the biggest names in sales / Eric Taylor, David Riklan

by Taylor, Eric | Riklan, David.

Publication details: J. Wiley 2010Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF5439.8 Tay (1).

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48.
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Harvard business review on reinventing your marketing

by Harvard business review.

Publication details: Harvard Business Review Press 2011Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415 Har (1).

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49.
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Harvard business review on increasing customer loyalty

by Harvard business review.

Publication details: Harvard Business Review Press 2011Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.525 Har (1).

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50.
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Lead with your customer : transform culture and brand into world-class excellence / Mark David Jones, J. Jeff Kober

by Jones, Mark David.

Publication details: ASTD Press 2010Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Jon (1).

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51.
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Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss

by Frei, Frances | Morriss, Anne.

Publication details: Harvard Business Review Press 2012Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Fre (1).

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52.
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(The) new relationship marketing : how to build a large, loyal, profitable network using the social web / Mari Smith

by Smith, Mari.

Publication details: J. Wiley 2011Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.55 Smi (1).

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53.
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Engage! : the complete guide for brands and businesses to build, cultivate, and measure success in the new web / Brian Solis

by Solis, Brian.

Edition: Rev. and updatedPublication details: J. Wiley 2011Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.1265 Sol (1).

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54.
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Customer care excellence : how to create an effective customer focus / Sarah Cook

by Cook, Sarah.

Edition: 5th ed.Publication details: Kogan Page 2008Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Coo (1), HELP UNIVERSITY (HU)Call number: HF5415.5 Coo (2).

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55.
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(The) power of foursquare : 7 innovative ways to get your customer to check in wherever they are / Carmine Gallo

by Gallo, Carmine.

Publication details: McGraw-Hill 2012Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.1265 Gal (1).

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56.
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It's all about service : how to lead your people to care for your customers / Ray Pelletier

by Pelletier, Ray.

Publication details: J. Wiley 2005Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Pel (1), HELP UNIVERSITY (HU)Call number: HF5415.5 Pel (1).

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57.
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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton

by Ford, Robert C | Heaton, Cherrill P.

Publication details: Delmar Cengage Learning 2000Availability: Items available for loan: ELM LIBRARY (ELM)Call number: TX911.3 C8For (1).

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58.
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(The) end of business as usual : rewire the way you work to succeed in the consumer revolution / Brian Solis

by Solis, Brian.

Publication details: J. Wiley 2012Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.32 Sol (1).

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59.
Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown

by Brown, Stanley A.

Publication details: J. Wiley Canada 1999Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF 5415.55 Bro (2), ELM LIBRARY (ELM)Call number: HF 5415.55 Bro (2).

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60.
At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques / Frank Eliason

by Eliason, Frank.

Publication details: J. Wiley 2012Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF 5415.5 Eli (1), HELP UNIVERSITY (HU)Call number: HF 5415.5 Eli (1).

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