Your search returned 2 results.

1.
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly and Charles Ketteman.

by Hiebeler, Robert | Kelly, Thomas B.; Ketteman, Charles.

Publication details: Arthur Anderson/Simon & Schuster 1998Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Hie. (1).

2.
Successful service operations management / Richard Metters ... [et al.]

by Metters, Richard.

Edition: 2nd ed.Publication details: Thomson/South-Western 2006Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.5 Suc (1).

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