Service success ! lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser.
Publication details: J. Wiley 1994Subject(s): Service industries - Management | Service industries - Quality controlLOC classification: HD9980.5 | Kap.| Item type | Current library | Call number | Status | Date due | Barcode |
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ELM LIBRARY (ELM) New Materials Shelf | HD9980.5 Kap. (Browse shelf (Opens below)) | Available | H000516 |
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