HELP Learning Resource Centre catalog › Results of search for 'ccl=au:"Bitner, Mary Jo"'

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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D \| EMO. Edition: 7th ed.Publication details: McGraw-Hill Education 2018Availability: Items available for loan: HELP ACADEMY (HA)Call number: HD 9980.5 Zei (1). Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 6th ed.Publication details: McGraw-Hill Education 2013Availability: Items available for loan: FOUNDERS LIBRARY (S2)Call number: HD 9980.5 Zei (2), ELM LIBRARY (ELM)Call number: HD 9980.5 Zei (3), HELP ACADEMY (HA)Call number: HD 9980.5 Zei (1). Place hold Add to cart (remove)
	3.	No cover image available Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 5th ed.Publication details: McGraw-Hill 2009Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Zei (1), HELP ACADEMY (HA)Call number: HD9980.5 Zei (1). Place hold Add to cart (remove)
	4.	No cover image available Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A \| Bitner, Mary Jo. Publication details: McGraw-Hill 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Zei. (1). Place hold Add to cart (remove)

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