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(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy

By: Spector, RobertContributor(s): McCarthy, Patrick DPublication details: J. Wiley 2005Subject(s): Customer services - United States - Handbooks, manuals, etc | Nordstrom (Firm) - Management | Department stores - United States - ManagementLOC classification: HF5415.5 | Spe

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP ACADEMY (HA) New Materials Shelf	HF5415.5 Spe (Browse shelf (Opens below))	Available		H014292

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Previous	HF 5415.5 Eli At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /	HF5415.5 Mar Quality customer service : satisfy customers - it's everybody's job /	HF5415.5 Mor Calming upset customers : stay in control ... in any situation /	HF5415.5 Spe (The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /	HF 5415.7 Rus (The) handbook of logistics and distribution management : understanding the supply chain /	HF 5415.7 Rus (The) handbook of logistics and distribution management : understanding the supply chain /	HF5429 Lev Retailing management /	Next

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