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Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy Friedman

By: Friedman, NancyPublication details: Crisp Learning 1998Subject(s): Customer services | Customer relationsLOC classification: HF5415.5 | Fri

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Fri (Browse shelf (Opens below))	Available		H016598

Previous	No cover image available	No cover image available		No cover image available	No cover image available		No cover image available	Next
Previous	HF5415.5 Coo Customer care excellence : how to create an effective customer focus /	HF5415.5 Coo Customer care excellence : how to create an effective customer focus /	HF 5415.5 Eli At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /	HF5415.5 Fri Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /	HF5415.5 Gal Great customer connections : simple psychological techniques that guarantee exceptional service /	HF5415.5 Gal Designing the customer-centric organization : a guide to strategy, structure and process /	HF 5415.5 Gal (The) Apple experience : secrets to building insanely great customer loyalty /	Next

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