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Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman.

By: Berry, Leonard LContributor(s): Parasuraman, APublication details: Free Press 1991ISBN: 9780029030790Subject(s): Customer service | Service industries - MarketingLOC classification: HF5415.5 | Ber.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Ber. (Browse shelf (Opens below))	Available		H025175

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Previous	HF 5415.335 Tia (The) Huawei story /	HF5415.5 Abr. (The) seven myths of customer management : how to be customer driven without being customer-led /	HF5415.5 Aru. (The) experience! : how to wow your customers and create a passionate workplace /	HF5415.5 Ber. Marketing services : competing through quality /	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Ber. Essentials of CRM : a guide to customer relationship management /	Next

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