HELP Learning Resource Centre catalog › Details for: Successful service operations management /

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Successful service operations management / Richard Metters ... [et al.]

Contributor(s): Metters, RichardPublication details: Thomson/South-Western 2006Edition: 2nd edISBN: 9780324224375Subject(s): Customer services - Management | Customer services - Management - Case studiesLOC classification: HF | 5415.5Summary: Includes CD-ROM

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF 5415.5 Suc (Browse shelf (Opens below))	Available		H022367

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Previous	HF5415.5 Pel It's all about service : how to lead your people to care for your customers /	HF5415.5 Res (The) Results - driven manager : connecting wiith your customers	HF 5415.5 Sew Customers for life : how to turn that one-time buyer into a lifetime customer /	HF 5415.5 Suc Successful service operations management /	HF 5415.5 Tim Customer service : career success through customer loyalty /	HF5415.5 Tsi Data mining techniques in CRM : inside customer segmentation /	HF5415.5 Uke 101 ways to improve customer service : training, tools, tips, and techniques /	Next

24937

Includes CD-ROM

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